FAQ’s

Ordering  

Ordering at www.alzibacares.com  is customer friendly. Browse the website to make your purchase. Just select the products you want to shop, enter the quantity you desire and click on “Add to Bag”.

Please provide your shipping address and payment information. Please refer to the payment options available to you. Once you have successfully opted for your payment mode / made your payment, your order will be processed online immediately and we will ship your order to you.

We only accept orders for delivery in India.

Shipping Timeline

 Delivery time is a maximum of 7 business days from order date except for festive rush period. Ground shipping available in India only. Cash on delivery service available only in select regions.

Shipping rules & restrictions

  1. We ship to street addresses in all states of India.
  2. Business Days: We will process orders to ship Monday – Saturday excluding public/ bank holidays.
  3. Cash on delivery service available only in select regions.

Shipping policy

  • Your orders are shipped from our warehouse at Gujarat through registered courier companies at your doorstep.
  • Orders are shipped within 1(one) business days of confirmation of payment for prepaid and upon confirmation of order for COD.
  • Normally, purchased items will be delivered at your doorstep within 7(seven) business days of the date of order made between 9am-6pm during Monday to Saturday and plus 1(one) business day for orders made between 6pm- 9am during Monday to Saturday or Sunday. Delivery of all orders will be to the mailing address as provided by you at the time of placing your order.
  • Goods receipt will need to be signed upon delivery. If you can’t be there to sign for your delivery, please suggest an alternative person; family member, colleague, neighbour etc. However, ALZIBA CARES will not take responsibility for products signed by an alternative person
  • As part of our commitment to the environment, we will continue to focus on reducing our packaging, which minimizes the impact on our environment.  As such, some of our products do not come with extra packaging such as safety seals and inner lids. Our products are also packaged to provide sufficient ‘head space’ to minimize content leakage, sometimes resulting in cream shifting within the container during delivery.
  • The ALZIBA CARES are not responsible for damage after delivery. All claims for shortages, damages must be reported to customer care service within 24 hours of delivery.

Order & shipping confirmation Emails

When your order is received, we will send you an email confirming your order. Then, when your order is shipped, we will send you a shipment confirmation. It will include the following information:

  • Items purchased
  • Payment information
  • Tracking number
  • Estimated delivery time

Changes to an Order

Once your order is placed, it immediately goes to our warehouse for processing. This ensures that we are able to ship your order quickly and ensure you get your products as soon as possible, but it also means we are unable to modify or cancel your order.

If an item is out of stock

We apologize for the inconvenience that may be caused due to products marked out of stock, which are not available as we will be unable to fulfill the request immediately.

In exigencies, in case your order has been accepted by us but your item is unable to be delivered, we will contact you within 1 (One) business days to discuss how you would like the order handled.

Cancellation of an Order

In case, you wish to cancel your order, get in touch with our customer care team either through mail or telephone.

In case of prepaid orders refunds will be processed as per our Exchange / Return policies.

RETURNS & EXCHANGES

Return Policy

Though we strive to give you a great customer experience each time you shop with us, considering the hygiene of the products we don’t accept exchange or return of the products once sold or delivered.

In case of any established quality issue with the products, all you need to do is give us a call within 24 hours of delivery of the products at your place at our customer care on +91-9104687955 / +91-9104687855 or drop an email at [email protected]  within a period of 24 hours from the time/date of delivery.

Exchange of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in and unwashed and undamaged condition and subject to the following terms:

  • Return / Exchange/replacement for goods/ merchandise are subject to inspection and checking by ALZIBA CARES Team.
  • Damages due to neglect, improper usage or application will not be covered under our Exchange/Returns Policy.
  • Please note that the Cash on Delivery (COD) convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
  • Once your exchange request has been placed with the customer care team, it usually takes about 3(three) business days to have the product picked from your place and another 7(seven) business days to initiate exchange / refund subject to product inspection. In case you are sending the product back on your own, the delivery time would depend on your chosen courier. Once the item is received in our warehouse, it undergoes a product inspection which takes about 7 business days.
  • Scanned copy of the courier slip needs to be emailed to us within 7(seven) business days of opening the return request.
  • In case of exchange of the product, do give us a call and we can help you with the steps to follow in case of return. You can return the product hassle free to our address at :

ALZIBA CARES.

Shop No A41, Diamond Complex, Chhapi Highway, North Gujarat, India 385210

  • Place your item in its original packaging.
  • Please mention your Name, Invoice no/Order no. and Mobile Number, on the top of the box, and insert the original invoice.
  • Keep the product and the package ready for pick up by ALZIBA CARES.
  • Make sure you seal it properly.
  • To check which items cannot be exchanged, please call our customer care number on +91-9104687955 / +919104687855  through business days (Monday to Saturday) or mail us at [email protected] 
  • The final price of exchanged products should be equal to or more than the price of returned items.
  • Exchanged product is dispatched as soon as the returned item/s has passed product inspection.
  • In case you choose an item of higher value, you can pay the differential amount by way of Net Banking, Credit card / Debit card etc.
  • You can buy any number of items in exchange provided the final price of exchanged products should be equal to or more than the price of returned items. 

PAYMENT

Payment & Pricing

  • ALZIBA CARES product prices listed are current; however these are subject to change without any prior notice.
  • All orders are acknowledged at the current pricing.
  • Our products are liable to and inclusive of GST.
  • www.alzibacares.com is set up to take immediate orders; accept online payments via domestic and International credit cards issued by Banks and Institutions that are part of Visa /Mastercard. It also accepts Visa / Master Debit Cards issued by Indian Banks and Amex Cards or Net banking payment mode of selected banks in India.
  • For select banks in India – a full list is available at the time of checkout and prior to making the payment for purchase.
  • You may make payment via “Cash on Delivery” (COD) at the time of the delivery of the product. However this mode of payment facility is only available in select regions / areas as specified by The ALZIBA CARES. Hence, based on your location and your choice of products, COD option may or may not be available to you.

Safety of online transaction

We have gone to great lengths to make your shopping experience safe and secure. You can use your credit/debit card without any worries; we have processes in place to keep the customer data safe and secure.

Alternate payment option

We have the cash on delivery option available only in select regions, you can place your order using this option and the products will get delivered to your doorstep, you can then pay the courier for your purchases in cash.

PRODUCT RELATED

Are your products authentic?

All the products we sell are 100% authentic. 

I am a vegan/ vegetarian. Can I use your products?

We are a Pure Vegetarian brand. All our products are cruelty-free and are not tested on animals.