Customer’s Policy

PAYMENT POLICY

  1. We accept payments online through Razorpay with only the options and bank accounts available with them.
  2. Online Payment through RazorPay with all options available with them. 
  3. In case your transaction is unsuccessful, but the amount has been deducted from your bank account, contact our customer care (information available on our website), and provide the following pieces of information-
  • The data and time of attempted transaction.
  • The transaction number generated. 
  • Your registered email ID.
  • The exact amount deducted. 

 SHIPPING POLICY

  1. Shipping charges, if any, will be included in your check out information before any payments are made. 
  2. After you have successfully placed an order and made the payment on our website, you will receive an email on your provided email ID. This email will contain your order tracking number and order tracking details. We dispatch orders within 1-2 working days. 
  3. Working days do not include Weekend i.e Sundays or any public holiday in India. The estimated delivery time may vary based on your exact location. Delivery may also be delayed due to logistic reasons beyond our control. 
  4. Orders placed during a sale or a discount period will be dispatched within 7 working days from the order date. This delay is due to the heavy volume of traffic on our website. 
  5. For multiple products, your package may be split into parts. This simply means that your products were dispatched from more than one of our delivery warehouse partners. These bear no additional costs, apart from the standard shopping charges at checkout. 

DELIVERY POLICY

  1. Due to the ongoing Covid-19 pandemic, additional safety precautions taken might delay the delivery of goods to certain locations. These precautions will ensure the safety of our customers. We request you to bear with us in these scenarios. 
  2. Cash On Delivery is available in selected regions only, services and promotional offers. The details regarding this can be found on our website, www.alzibacares.com
  3. We ensure quality packaging for all dispatched products. All items are bubble wrapped and packed in cardboard boxes. Fragile products are packaged with additional bubble wrap. 
  4. Customers are requested to not accept orders which arrive tampered with or damaged. 
  5. Orders placed during weekends (Saturday or Sunday) will be dispatched within the next 72 hours. 
  6. If your order is marked delivered on our website or you have received an email regarding the same, but the actual product has not been delivered, please contact our customer care. Users must inform of these cases within 24 hours of the false confirmation. Processing these requests can take up to 48-72 hours. 
  7. Claims regarding damaged products, shortage or missing products must be made during the first 24 hours of product delivery. These requests will be reviewed within 3 working days. 
  8. In case our reverse pick-up services are not available in your location, you will have to self-ship the package to return it. You can self-ship using any courier, and the charges for the same will be reimbursed either in your account. 
  9. ALZIBA CARES does not take any responsibility for damages, misplacement or theft of products post-delivery. 
  10. ALZIBA CARES reserves the right to pause delivery anywhere at any point in time.
  11. Products are only eligible for refunds or returns if their date of expiration is below 3 months. Products with a date of expiration of more than 3 months are not eligible for refunds. In case of returns, refunds will be processed directly into your account. 
  12. Resellers are not eligible for offer on our website www.alzibacares.com

CANCELLATION POLICY

  1. Dispatched orders can not be cancelled.
  2. Offers and discounts can be used only once. They will be considered as used if the order is cancelled or returned. 
  3. Refunds will be initiated after the returned package(s) reach ALZIBA CARES warehouse and are verified. 

RETURN & EXCHANGE POLICY

  1. Our skincare products are NON-RETURNABLE. This is to maintain standards of safety and personal hygiene at ALZIBA CARES. It is also due to the consumable nature of these products. 
  2. To opt for a refund or replacement, email us at [email protected]. You have to attach an image of the damaged/defective product or packaging and send this email within 24 hours of receiving the package.
  3. Email requests can take up to 24-48 hours to be processed. 
  4. Please ensure that the attached email image highlights the damage/defects in the product.
  5. ALZIBA CARES can take up to 10-15 days from the date of receiving your package, to process the defects, rectify them or initiate a refund for the same. 
  6. Orders will be eligible for the full refund in any of the following cases:
  • Missing accessories in the package. 
  • Delivery products have already expired.
  • The packs/bottles/containers are broken or damaged.
  • The wrong shipment is delivered. 
  1. In case of a wrong shipment, please keep the products inside sealed, safe and undamaged with its original tags and/or packaging. Also, retain the original delivery invoice to ensure smooth returns. 
  2. Returns will be declined if:
  • The product itself is damaged.
  • The original product packaging is not retained.
  • Invoice for the original delivery cannot be produced.
  • Batch number or price of the product have been tampered with. 
  1. Items will not be returned if they have been used. 
  2. For claims of pilferage in a delivery, complaints must be made within the first 24 hours.
  3. Any product or package will NOT be eligible for a refund if-
  • You fail to provide snapshots or images of the damaged delivery items.
  • You fail to provide ALZIBA CARES with sufficient information regarding your claim of return/refund.  
  1. Damage to a product due to the wrong usage, wrong application or neglect is not eligible for a refund.
  2. Festive gift items and products in festive packaging boxes are not eligible for refunds.
  3. Allergic reactions for any skincare/personal care brand is solely the responsibility of the applicant, and this product cannot be returned or refunded. 

REFUND & REPLACEMENT POLICY

ALZIBA CARES reserves the right to collect sufficient information from you before approving a return/refund. 

Refunds for all products will be made via Razorpay through the same means you made the payment.  

NOTE TO CUSTOMERS

Fair Usage Policy

ALZIBA CARES strives to provide its users with a quality user experience. Our team is always ready to help our customers to process payments and get access to refunds/returns where applicable. However, there are accounts which take advantage of our liberal policies to return items, refuse shipments and ask for refunds for claims that do not hold ALZIBA CARES responsible. Keeping this view in mind, our customer team reserves the right to process incoming requests and take actions as they see fit. 

Impairment & Damages

We ensure that every product undergoes stringent quality checks. We pack and deliver every parcel with utmost care and precision. However, if the item you received is void or damaged, please take note of the following-

  • Take adequate screenshots that highlight the product damage.
  • Do not use the products.
  • Do not tamper the original product packaging.
  • Keep the original delivery receipt intact. 

In case you have ordered your products online or via our website at www.alzibacares.com, please contact our online customer support team to check if your defect is eligible for returns or refunds. 

Change of Packaging

At ALZIBA CARES, we are constantly innovating and adapting new designs in our packaging and labelling operations. Product packaging may also change depending upon the government regulations applicable in your area. We assure our customers that changes in our product packaging, in no way, affect the quality or efficiency of our products. 

ALZIBA CARES is an environmentally conscious brand. At times, our products may be delivered without any other packaging to promote sustainability. This in no way affects our product quality. All our products are made using high-quality ingredients and stay untampered.

Suspending Promotions   

ALZIBA CARES reserves the rights to postpone or cancel any ongoing discounts, sales, promotions, offers or giveaways at their discretion without notice. ALZIBA CARES will not account for any liabilities in these scenarios. 

If you have any questions or queries regarding this policy, feel free to contact us at [email protected], or contact our customer support team via www.alzibacares.com.